Terms of trade

The parties

The trader

Esko Valkonen
Mäntyharjuntie 61, 52300 ERistiina
+358 45 634 9299
info@kaidankiho.com
1207270-6

Client

The customer agrees to comply with these terms and conditions and the terms and conditions of the merchant when purchasing products and services on Valkonen Esko's Internet services.

Ordering

General terms and conditions

  • The prices shown in the online service are subject to VAT.

  • We apply dynamic pricing for accommodation. Prices are time-dependent and vary from month to month, week to week and day to day.

  • We sell to adult individuals and corporate clients.

  • We reserve the right to change prices.

  • The customer is responsible for the accuracy of the information provided.

  • We reserve the right to change our terms of delivery. We reserve the right to change our terms and conditions of delivery at any time.

Booking conditions

These terms and conditions apply to products and services for hire and reservation. These are collectively referred to as the "item".

Booking

  • The customer is responsible for familiarising himself with the description and instructions of the booking item(s) and the terms and conditions relating to the booking.

  • The booking made by the Customer is binding when the order/payment confirmation is sent to the email address provided by the Customer.

  • The customer pays for the reservation according to the payment method of his choice and in accordance with the terms and conditions of the payment method.

  • The booking system sends the order/payment confirmation to the e-mail address indicated by the customer.

  • The Merchant is not responsible for the failed booking and the Customer should contact the Merchant without delay to rectify the situation. The Merchant does not guarantee that the item is still available in this situation. If the item is not available, the money will be refunded or, if possible, another item will be offered in its place.

Cancellations and changes

  • The cancellation date is the date on which the Merchant is notified of the cancellation.

  • The Customer is responsible for ensuring that the cancellation is sent in good time.

  • If the customer cancels the reservation,

    • cancels the reservation 30 days or more before the start of the reservation, a 25% deposit will be charged.

    • If the cancellation is made less than 30 days before the start of the booking, the full rental price will be charged.

    • For properties booked with a discount code, the full rental price will always be charged, regardless of the date of cancellation.

  • At the customer's request, the reservation may be transferred under the following conditions:

    • The transfer can only be made once.

    • If a transferred booking is cancelled, the full rental price will always be charged, regardless of the date of cancellation.

  • We recommend travel insurance, which also covers the costs of cancellation.

Right of the trader to cancel the booking

  • In case of force majeure, the owner may terminate the rental contract. The customer who has rented the property will be informed of the cancellation without delay.

  • The customer is then entitled to a full refund of the rent paid or, if the service is interrupted, the price of the unrealised part of the rent.

  • Any costs incurred by the customer as a result of the termination of the rental contract due to force majeure shall not be charged.

    will not be reimbursed.

  • If the interruption is due to the customer's inappropriate behaviour towards the property and the owner is unable to guarantee the safety of the stay, the rent paid will not be refunded.

Keys

  • After payment, the client will be provided with opening instructions and directions to the holiday home.

  • In the case of a lost or unreturned key, the owner is entitled to charge the full cost of rekeying or changing the locks.

Use of the site

  • The site is defined in the site description

  • During the rental period, the customer has the right to use the property and its facilities and services as specified.

  • The maximum number of persons allowed in the property is equal to the number of beds and extra beds in the apartment. The number of persons must be indicated at the time of booking and may not be exceeded. Undeclared extra persons will be charged an additional fee of EUR 60 per person per night per stay in cash. Overnight stay is considered to be between 22:00 and 08:00. The use of extra beds is only allowed by prior arrangement. Sleeping on sofas is prohibited.

  • If the guest notices any deficiencies or other remarks, he/she must immediately inform the person in charge of reservations.

  • The customer is responsible for the cleanliness of the property during the rental period. Final cleaning is included in the price of the property, but it is expected that the property will be left in a state of normal occupancy, i.e. furniture and other equipment in place and intact, dishes washed, rubbish removed and any spillage etc. removed.

  • If, at the end of the booking, the property is not as clean as described above and the caretaker has to clean it before the next guest arrives, the cleaning will be charged ex-post at a rate of € 50 per hour, including VAT 24%.

  • The use of a caravan or camper van and a tent on the site is subject to the permission of the lessor.

  • Candles, matches and torches may only be used in the designated areas on a metal, ceramic or glass base, so that no stearine can spill outside the base.

  • No live fire may be brought into the sauna. No smoke shall be used in the saunas of the main building or in the smoke sauna.

  • Drying of mushrooms, berries and fish is only allowed inside the circulating air oven in the kitchen.

  • The speed limit for motor boats on the lake is 9 km/h. The use of jet skis is prohibited.

  • Pets

    • The owner is fully responsible and liable for any damage caused by his/her pets.

    • Pets must not be left alone in the accommodation without supervision.

    • The presence of pets in the accommodation is always indicated separately.

    • The pet owner must collect pet waste from the yard area.

    • Unauthorised pets are subject to a surcharge of €200/pet/day in cash.

    • Illness of the pet is not a reason for cancellation.

  • Smoking, snuff

    • Smoking is only allowed outside the property in a designated area.

    • After use, snuff must be disposed of in the mixed waste and tobacco butts in the ashtray.

    • Unauthorised smoking inside will incur a cleaning charge of €200.

  • The owner's representative is entitled to visit the technical facilities of the holiday home for maintenance during the rental period.

  • Electric car charging must be agreed with the owner.

  • Special conditions for rental equipment

    • The customer must read the safety and operating instructions for the equipment. The equipment must be used carefully and only for its intended normal use. The lessee undertakes to carry out a safety check during the rental period. The rented equipment may not be taken out of the country and may not be sublet. The hired vehicle may only be used to the extent permitted by the conditions and only at locations suitable for the user's level of skill and competence. The customer uses all equipment at his own risk at all times.

    • For water sports equipment (e.g. canoes, kayaks, SUP boards and rowing boats), the customer declares that he/she is a competent swimmer and has previous experience of using the equipment.

    • The customer must return the equipment immediately at the end of the rental period to the agreed location, cleaned and otherwise in the same condition as when it was rented. The lessee must inform the lessor without delay if the return is delayed. Unless otherwise agreed, the lessor is entitled to charge an increased rent for the excess period.

    • The customer is liable for any damage and costs caused to the rental equipment during the rental period by negligent or incorrect handling and inadequate maintenance. The customer shall be liable to pay the replacement value of any equipment destroyed or lost during the rental period. The customer is responsible for compliance with transport, safety and other regulations. The customer is obliged to notify the lessor immediately of any defects in the equipment.

    • The lessor shall be responsible for any repairs resulting from normal wear and tear of the equipment. The lessor shall not be liable for any direct or indirect costs or damages incurred by the lessee as a result of the use or breakdown of the equipment. The lessor does not undertake to supply new equipment to replace the damaged hire item, nor to reimburse any direct or indirect costs arising from the interruption of work.

Compensation for damage

  • The customer is liable to compensate the trader for any damage caused by him to the object. The customer is also liable for any other persons visiting the site and for any damage caused by them during the reservation.

  • The trader will not be liable for any damage or expenses caused to the customer by natural conditions such as insects, animals, sleet or unexpected weather changes.

  • The trader is not liable for any allergy or other problems caused to customers by unauthorised smoking or animal dust.

Complaints

  • Any complaints should always be made as soon as possible after the matter has arisen.

  • If the matter is not satisfactorily resolved or if it involves a claim for compensation, the complaint must be made in writing within one month of the end of the rental period.

  • The trader will endeavour to deal with the complaint as quickly as possible but within one month at the most.

  • If the customer and the trader fail to reach an agreement, the customer may refer the dispute to the Consumer Complaints Board.

Delivery conditions

Conclusion of the contract

  • The binding contract for the transaction enters into force when the order is confirmed (order confirmation/payment confirmation).

  • The order confirmation/confirmation of payment is sent to the customer by e-mail.

Cancellation and return of the transaction

  • Products have a 14-day right of return under the Consumer Protection Act.

  • The right of return is only valid if the product is in the same condition as the original.

  • Any product packaging must also be in a saleable condition.

  • Please contact the sales department for more detailed return instructions.

  • The right of return does not apply to engraved or other personalised products, accommodation services, restaurant services or other leisure services contracted for a specific period of time.

  • The customer is responsible for the normal costs of the return.

Product guarantee

  • We comply with the warranty conditions specified by the manufacturer or importer.

Delivery

  • Delivery costs include postage and packing. You can view the shipping costs by selecting the payment and delivery method for your shopping cart.

Payment terms

  • The merchant uses reliable and secure payment methods for its services.

  • The merchant does not store bank account or credit card information at any time.

  • The Customer agrees to abide by the terms and conditions of the payment method chosen by the Customer.

  • Payment by invoice

    • The invoice must be paid by the due date indicated on the invoice.

    • Invoices paid after the due date are always subject to late payment charges. If the invoice is paid after the due date on the original invoice and late payment charges have already been incurred, the charges will be invoiced separately.

  • If the payment transaction has not been successfully completed at the time of the order, the Merchant will not process the order.